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Registered New Homes

1 - Registered new single detached homes refers to new single detached homes enrolled in home warranty insurance and Owner Builder Authorizations approved by the HPO.

2 - Registered new homes in multi-unit (two or more dwelling units) buildings refers to new homes in multi-unit buildings enrolled with home warranty insurance and does not include new homes in multi-unit rental buildings.

3 - Rental Exemptions refers to new homes in multi-unit buildings that qualify for the rental exemption from home warranty insurance. Homes constructed under the rental exemptions must be constructed for rental purpose, including social housing, and have a restrictive covenant registered on title restricting the sale of any dwelling unit for a 10-year period.

4 - Owner Builder Authorizations refers to Owner Builder Authorizations approved by the HPO. Individuals building a single home for their own personal use and who directly manage the construction of the new home may obtain an Owner Builder Authorization and be exempt from licensing and home warranty insurance.

Licences Issued: New and Renewals

 1 - Refers to the number of new Licensed Residential Builder Licences issued and renewed including licensees who are dually licensed as Licensed Residential Builders and Licensed Building Envelope Renovators.

Warranty Insurance Claims

Note: Data provided by the following warranty providers:

  • Aviva Insurance Company of Canada and Royal & Sun Alliance, represented by National Home Warranty Group Inc.
  • Northbridge Indemnity Insurance Corporation (formerly Commonwealth Insurance)
  • Echelon General Insurance Company, represented by Pacific Home Warranty Insurance Service Inc.
  • Travelers Insurance Company of Canada     

1  - Warranty providers have provided data presented under categories of “claims covered”, “claims not covered”, “claims resolved by builder” and “claims paid” that is based on claims that may have been received at any time in the past, or based on claims that have been received only during the specific quarter(s) indicated.

2 - Written notice from an owner in keeping with Part 2, Section 16 of BC Regulation 29/99, including copies to the warranty provider of notices sent directly to a licensed residential builder. Subsequent written notices adding items to an original claim do not constitute additional (new) complaints, unless the new notice is submitted after a claim paid status has been previously determined.

3 - Claims that have been determined by the warranty provider to be valid, but may not have yet been resolved.

4 - Claim that has been inspected and the determination of the claim being not valid or not covered has been communicated to the owner in keeping with Schedule 2, Section 3(3) and (4) of BC Regulation 29/99.

5 - Claims where the original builder has completed the required repairs.

6 - Claim where a warranty provider has evaluated the claim and found it (any item within a list of items) to be valid under the terms of the policy of home warranty insurance, and the warranty provider is not able to have the item(s) rectified directly by the residential builder (i.e. claim paid includes claims where a warranty providers pays to resolve a valid claim and recovers from/accesses a letter of credit or other security).

7  - Commencement of a process as set out in Schedule 2, Section 1 of BC Regulation 29/99. The "trigger event" would be the delivery of a written request to mediate in keeping with S1(2) of Schedule 2.

8 - Action commenced in the Supreme Court of B.C. by an owner with respect to a dispute between a warranty provider and an owner arising under home warranty insurance. The trigger event would be the delivery of court documents to the warranty provider.