Statistics

Residential Builder Licensing

• Licenses Issued: New and Renewals

Home Warranty Insurance

• New_Homes_Enrolled_with_Home_Warranty_Insurance
• Warranty Insurance Claims

Residential Builder Licensing

Licences Issued: New and Renewals

Home Warranty Insurance

New Homes Enrolled with Home Warranty Insurance¹

Warranty Insurance Claims

Data provided by the following warranty providers:

• Aviva Insurance Canada and Royal & SunAlliance (National Home Warranty an Aviva Company)
• Commonwealth Insurance (Willis Canada)
• Echelon General Insurance Company of Canada (Pacific Home Warranty Insurance Service Inc.)
• Travelers Guarantee Company of Canada (formerly St. Paul Guarantee Insurance Company)

Footnotes

¹New homes enrolled include homes constructed by Licensed Residential Builders for which the HPO has received verification from the home warranty insurance company that warranty insurance is in place. Minor adjustments may be made to these figures over time as occasionally new homes are withdrawn from warranty.

²Warranty providers have provided data presented under categories of “claims covered”, “claims not covered”, “claims resolved by builder” and “claims paid” that is based on claims that may have been received at any time in the past, or based on claims that have been received only during the specific quarter(s) indicated.
³Includes claims that have been determined by the warranty provider to be valid, but may not have yet been resolved.
⁴Includes claim files closed without the warranty provider having incurred a loss.

Definitions

Claims or Claims Received

written notice from an owner in keeping with Part 2, Section 16 of BC Regulation 29/99, including copies to the warranty provider of notices sent directly to a licensed residential builder. Subsequent written notices adding items to an original claim do not constitute additional (new) complaints, unless the new notice is submitted after a claim paid status has been previously determined.

Claims covered

claim that results in a warranty provider evaluating the claim in keeping with Schedule 2, Section 3(2) of BC Regulation 29/99 and the determination is that the claim is valid or covered.

Claims not covered

claim that has been inspected and the determination of the claim being not valid or not covered has been communicated to the owner in keeping with Schedule 2, Section 3(3) and (4) of BC Regulation 29/99.

Claims resolved by builder

claims where the original builder has completed the required repairs.

Claims paid

claim where a warranty provider has evaluated the claim and found it (any item within a list of items) to be valid under the terms of the policy of home warranty insurance, and the warranty provider is not able to have the item(s) rectified directly by the residential builder (i.e. claim paid includes claims where a warranty providers pays to resolve a valid claim and recovers from/accesses a letter of credit or other security).

Mediation initiated by owners

commencement of a process as set out in Schedule 2, Section 1 of BC Regulation 29/99. The "trigger event" would be the delivery of a written request to mediate in keeping with S1(2) of Schedule 2.

Legal actions commenced by owners

action commenced in the Supreme Court of B.C. by an owner with respect to a dispute between a warranty provider and an owner arising under home warranty insurance. The trigger event would be the delivery of court documents to the warranty provider.